Who We Are
The Wifi Squared, LLC website address is https://wifisquared.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact form
All information collected from our contact form is kept private and not shared with anyone outside of our company.
Text Messages
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to.
Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. Wifi Squared ensures that your consent is obtained explicitly and that you are informed about the types of messages you will receive. Our voice and text number is (865) 366-4006.
Example communications through text include but are not limited to the following:
Customer Service/Support: Providing real-time assistance to customers regarding account and order inquiries. Messages include responses to user-initiated requests and follow-ups to ensure satisfaction. These may contain order status updates, troubleshooting steps, or answers to frequently asked questions.
Conversational: Two-way conversations with customers or people looking for service, including engagement, inquiries, and feedback.
Appointments: We receive appointment reminders and send/receive confirmations and send/receive cancellations to customers or people looking for service. These help ensure timely messages to help you stay informed about scheduled appointments and any changes, allowing you to adjust your plans accordingly.
Opting Out of Text Messages:
You have the right to opt out of receiving text messages from Wifi Squared, LLC at any time. To opt-out, you can reply “STOP” to any text message you receive from us.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics in order to analyze how our customers arrive at and interact with our website. To learn more about Google Analytics, please visit: https://policies.google.com/technologies/partner-sites?hl=en-US
Who we share your data with
Your data is shared internally to provide you with the best service possible and is never sold or given to outside parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact information
To contact us, please call us:
Wifi Squared, LLC
(865) 366-4006
Security
Our website uses specialist security software – Shield Security. This helps to ensure data breaches do not occur and our website and data are protected against hacking attempts and intrusion.
Shield Security protects site visitors and works to block potential hacks while monitoring web traffic and filesystem changes.
To learn more about Shield Security, please follow this link.
Cookies
- The Shield Security plugin never stores any sensitive, personally identifiable information in any cookie at any time.
- In the case that the Shield Security plugin needs to redirect a visitor or any request, it may use a cookie to prevent repeated/infinite redirect loops.
- For registered/logged-in users, the Shield Security plugin uses a cookie to track user sessions and control the display of certain in-plugin admin notices.
- The Shield Security plugin does not normally use Cookies for unregistered site visitors. It may however use a cookie to register the closure of the Shield Security security badge to prevent repeated display.
Data Storage: User Sessions
For logged-in users, the Shield Security plugin stores information on the username, the IP address and the time of last login and last activity.
This information is purged upon logout or data cleanup.
Data Storage: Audit Trail
The Shield Security plugin has an Audit Trail feature that will log the following information:
- Audit Trail message that may include email addresses
- Logged-in username (where applicable)
- Originating IP address of the request
For logged-in users this represents information that may be used to locate (by IP address) and identify individuals and their activity on the site.
This information is stored for security purposes by the site administrator.
This data will be retained and then automatically purged from the database after a fixed time period as determined by the site administrator. (Currently, this is set to 14 days.)